Refund Policy

Last updated: December 2, 2025

1. Overview

At EatLog, we strive to provide the best possible service to our users. This Refund Policy explains the circumstances under which refunds may be issued for our subscription plans (Weekly, Monthly, Annual).

2. Subscription Plans

EatLog offers the following subscription options:

  • Free Plan: Access to basic features with no payment required
  • Weekly Subscription: Premium features billed weekly
  • Monthly Subscription: Premium features billed monthly
  • Annual Subscription: Premium features billed annually

3. Payment Processing

All subscription payments are processed through Paddle, our Merchant of Record. Paddle handles all payment transactions, billing, and subscription management on behalf of EatLog.

4. Refund Eligibility

4.1 7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee for first-time subscribers. If you are not satisfied with our premium features within 7 days of your initial subscription purchase, you may request a full refund.

4.2 Technical Issues

If you experience technical issues that prevent you from using the EatLog app and our support team is unable to resolve them within a reasonable timeframe, you may be eligible for a prorated refund.

4.3 Duplicate Charges

If you were charged multiple times for the same subscription period due to a technical error, we will refund the duplicate charges promptly.

5. Non-Refundable Situations

Refunds will NOT be provided in the following circumstances:

  • After the 7-day money-back guarantee period has expired (for first-time subscribers)
  • If you simply change your mind after using the service beyond the trial period
  • If your account has been terminated due to violation of our Terms of Use
  • For partial subscription periods after cancellation (subscriptions remain active until the end of the billing period)
  • If you did not use the app features (refunds are not provided for non-usage)

6. How to Request a Refund

To request a refund, please contact us with the following information:

  • Your registered email address
  • Your subscription plan (Weekly, Monthly, or Annual)
  • Reason for the refund request
  • Transaction ID or purchase receipt (if available)

Send your refund request to: [email protected]

7. Refund Processing Time

Once your refund request is approved:

  • Refunds are processed within 5-10 business days
  • The refund will be credited to your original payment method
  • Depending on your bank or payment provider, it may take additional 3-7 business days for the refund to appear in your account

8. Subscription Cancellation

8.1 How to Cancel

You can cancel your subscription at any time through:

  • Your EatLog app settings
  • Your Paddle account dashboard
  • Contacting our support team at [email protected]

8.2 After Cancellation

  • You will continue to have access to premium features until the end of your current billing period
  • No refund will be provided for the remaining days of the current billing period
  • Your account will automatically revert to the Free plan after the subscription expires
  • You will not be charged for subsequent billing periods

9. Free Trial

If EatLog offers a free trial period for new users:

  • You can cancel at any time during the trial period without being charged
  • If you do not cancel before the trial ends, you will be automatically charged for the selected subscription plan
  • The 7-day money-back guarantee applies after the trial period ends and you are charged

10. Changes to Subscription Plans

10.1 Upgrading

If you upgrade from a lower-tier plan to a higher-tier plan (e.g., Weekly to Annual), you will be charged the prorated difference immediately.

10.2 Downgrading

If you downgrade from a higher-tier plan to a lower-tier plan, the change will take effect at the end of your current billing period. No refund will be provided for the difference.

11. Contact Information

For any questions regarding refunds or billing, please contact:

EatLog Support Team
Enes Öztekin
Address: KARAPINAR BELDESİ YUKARI ÇUKUR MAH. TEMENLER ÇUKUR CAD. NO: 49 ÇAYCUMA / ZONGULDAK 67975, Türkiye
Email: [email protected]

12. Policy Updates

We reserve the right to update this Refund Policy at any time. Any changes will be communicated to users via email or in-app notification. Continued use of the EatLog service after changes constitutes acceptance of the updated policy.