Refund Policy

Last updated: October 24, 2026

1. Where you buy

EatLog Premium subscriptions (weekly, monthly, quarterly or annual; the plans offered can vary by store and country) are sold only as in-app purchases through Google Play and the Apple App Store. The store collects the payment, and billing, cancellation and refunds are subject to the rules of the store where you subscribed. This policy explains how cancellation and refunds work.

2. Free trial

If your subscription starts with a free trial, you are not charged during the trial. If you do not cancel in your store settings before the trial ends, the amount shown on the purchase screen is charged when the trial ends, and the subscription then renews automatically for the period you selected until you cancel it.

3. Cancelling your subscription

  • Google Play: open the Play Store, tap your profile icon, then Payments & subscriptions > Subscriptions > EatLog > Cancel subscription (Google Play Help).
  • App Store: open Settings on your iPhone or iPad, tap your name, then Subscriptions > EatLog > Cancel Subscription (Apple Support).

Cancellation takes effect at the end of the current billing period, and Premium stays active until then. We cannot cancel store subscriptions on your behalf. Deleting the app or your EatLog account does not cancel your subscription.

4. Refunds

4.1 Google Play

Please request a refund from Google Play first (Google Play refund policies). If Google Play declines your request and you write to us at [email protected] within 7 days of your first subscription purchase, we will refund that first payment ourselves through Google Play. Please include the e-mail address of your Google account and the order number from your Google Play receipt (it starts with “GPA.”).

4.2 App Store

Refunds for purchases made through the App Store are handled only by Apple; we cannot issue them. You can request a refund from Apple as described in Apple Support.

4.3 Duplicate charges and technical problems

If you were charged twice for the same period, or a technical problem on our side prevents you from using Premium, contact us at [email protected]. We will help you request a refund from the store, and for Google Play purchases we can issue the refund ourselves.

5. Your statutory rights

This policy does not limit any rights you have under applicable consumer law.

6. Changes to this policy

We may update this policy; the date at the top of this page shows the latest version. A change does not affect refund requests for purchases made before the change.

7. Contact

Enes Öztekin
Address: KARAPINAR BELDESİ YUKARI ÇUKUR MAH. TEMENLER ÇUKUR CAD. NO: 49 ÇAYCUMA / ZONGULDAK 67975, Türkiye
Email: [email protected]